I recently took a business trip down to the spectacular coastal town of Narooma, NSW. As I drove in the weather was amazing and the town was pumping with people here, there and everywhere! The positive vibe was contagious.
- Tourists were flocking to the information centre to find out what they could do, and the information centre was very informative and had many options for everyone. This is how I met a few of the local businesses by picking up some neat little brochures.
I stayed at the Horizon Apartments, whilst I was in Narooma, at the top end. They were very well-appointed and the Management and staff were fantastic. I was able to relax and do my work at the same time, a convenient combination.
Over the next few days I enjoyed the sand and the sun, as well as, getting my fortune told and a relaxing massage – or two. As the rain came in, I also caught myself a movie at the quaint movies theatre in town.
The only thing I must mention that was disappointing was the lack of fresh, quality food and customer service whilst I tried to get a few meals and observe the ‘hospitality’ venues. This actually came as a big surprise to me.
The most disappointing was going to a lovely little seafood outlet, right in the marina. I ordered crumbed calamari, which when it came out was the small ‘frozen’ type that just tasted like a mouthful of oil and crust. I was able to confirm my suspicion as the freezer next the ice creams had the frozen calamari by the bag load. Needless to say I only had one mouthful and the rest went in the bin.
The other poor experiences with customer service aren’t really worth a mention, I will just say that it doesn’t hurt to acknowledge the customer with a smile and/or eye contact.
Is it the fact that I was a tourist and not obviously a regular customer, that the service is different? If so, why is this the case when I still wanted to spend my money?
My advice, if you’re heading to Narooma, get a self-contained unit and take some food items with you – just in case.
Rating from Hospitality Brainwave for NAROOMA, NSW
Food Quality: 0/10
Customer Service: 2/10
Luxuries for Tourists: 9/10