Sometimes it is hard to know what is happening in your business from a ‘customers’ perspective. It is however, one of the most important aspects to a successful business.
It is said that the following represents why customers leave:
- 68% Customers feel unappreciated, unimportant & taken for granted
- 14% Not happy with product or service
- 9% Switch due to price
- 5% Family or friend suggestions
- 3% Move away
- 1% Die
The lack of customer focus is very common in the hospitality industry, mostly due to businesses not knowing how the customers are actually being treated.
This is where the use of an ‘outsider’ to the business can lead to the identification or minor or major systematic problems. It also allows the work that has been completed correctly to be acknowledged for its worth.
Let us give you the feedback you need to make improvements to your business and become more successful. This includes:
- 2 Phone Call Assessments of your business
- 1 Visit Assessment of your business
- We take care of the bill
- A detailed report with our analytical findings
- The report will also include recommendations for your business
The whole process is a 4 week turn around and we are able to focus on any special requirements you like. Simply fill in the attached application form and either send, fax or email back to us and we will get the ball rolling!