Tag Archives: Customer

Building a Customer Base


Unless you are one of those fortunate people with powers of persuasion so great that you can sell ice to an Eskimo, you will need help building a customer base. Word of mouth is a powerful thing, but it’s getting … Continue reading

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Don’t Call Me Sweetheart…..


It has been long taught that greetings such as darl, love, cobber and sweetheart – just to name a few, are no longer suitable to use when serving customers. Some may not agree with me, and they are welcome to … Continue reading

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Mystery Customer Program


Sometimes it is hard to know what is happening in your business from a ‘customers’ perspective. It is however, one of the most important aspects to a successful business. It is said that the following represents why customers leave: 68% … Continue reading

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Narooma NSW a Review


I recently took a business trip down to the spectacular coastal town of Narooma, NSW. As I drove in the weather was amazing and the town was pumping with people here, there and everywhere! The positive vibe was contagious. Tourists were flocking to … Continue reading

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